The portfolio model of property management allows one property manager to be the single point of contact with all matters related to your property. Our property managers are all licensed Realtors with some property management experience. Each manager will only handle between 150 – 175 properties. We keep the property count low so that each property will be managed efficiently and effectively.
With a portfolio management style there is no “passing the buck”, the portfolio manager is ultimately responsible for the home. As a client, you do not have to make multiple calls to talk to multiple people in our office to get answers.
In October 2015, Empire transitioned over from a departmental based structure to a portfolio based structure and we have been able to provide an even higher level of customer service to our owners.