Hi, my name is Pete Neubig, Co-Founder of Empire Industries Property Management.
If you are watching this video, most likely you have just received a HOA Violation and an email from your property manager. Residents are responsible for most HOA Violations. Anything to do with landscaping, gardening or cutting the yard. Garbage cans or debris, if there is debris on the side of the house they want you to put it in the backyard or hide it. Oil spills, if there is an oil spill on your driveway. Mildew on the house, it’s your responsibility to get that off by power washing it or cleaning it yourself. Vehicles, if there is un-authorized vehicles or too many vehicles. And the fence, there is an issue with the fence. These are the responsibilities of the resident.
Some of the responsibilities that are not the residents are cutting back the tree branches, painting the house or putting numbers in the front of the property. When you receive this email, you will have five days to resolve the issue. Most HOA letters give you between 5, 10, 20 days to resolve the problem. So, you have five days to resolve the issue and you need to show proof by taking a photo. So, if it’s landscaping take a photo, paint, etc. Oil spills or garbage or whatever just take a photo and email that back to your property manager so that we can let the owner know that the HOA Violation has been resolved.
There is a $25 charge to your account when Empire receives the HOA Violation. Please review your Tenant Acknowledgements for this. If the problem is not resolved with proof within five days; so you might have resolved the problem but you have not shown proof. Empire will still go out there to inspect to make sure it is completed. If that is the case, Empire charges $55 for the inspection back to you the resident. So please do resolve the problem. Please make sure you snap a quick photo and email your property manager. Again, this is in your Tenant Acknowledgements.
If the issue is not addressed or resolved at inspection time, Empire will then address the issue and the invoice will be invoiced back to the resident. For example, if you had to cut the yard and five days later you never respond back to us, Empire will go out there and if then yard has not been cut we will contact a landscaper to cut the yard. So, your charge will be $25 for the letter, $55 for the inspection and potentially another $30, 40, 50 for the landscaping. So it’s important that you do resolve the problem and you send us proof.
If the owner is fined for any reason, then that fine will come back to you, the resident. So, it’s important that you resolve these HOA matters pretty quickly and send us proof.
Thank You very much!