Pete Neubig, co-founder of Empire Industries Property Management
You are watching this video because you most likely received your move out calculations in an email that came from our propertyware system.
The Security Deposit Disposition
Most lawsuits against a landlord actually are because of security deposit disputes. In some cases the landlord can lose up to three times the security deposit.
How does Empire prevent the security deposit disputes?
Well, the way you win most cases is by preventing the dispute itself, and Empire does a few things to prevent these disputes.
Move out procedures
One is that we have move out procedures that the resident signs off on. These move out procedures go over things like how they are going to keep the property what is required of them and also has a list of charges for common items that they can be charged for. For example, a stove cleaned can be “X”, carpet cleaning would be “Y”. If they have other things that are not cleaned or have issues with they have an itemized list of what we charge.
Move in assessment
We typically do this about two or three days prior to their move in. This report consists of 150 to 200 photos. Photos like taking pictures of the inside of the stove, the inside of the kitchen drawers, the inside of the kitchen cabinet and so forth. We also have a video of the property.
So, between the report, the photos and the video it gives us a very good idea of what the property looked like before the resident moved in.
What we do is when the resident gives us their notification they are leaving, we actually send them an assessment report. The resident knows what the property looked like before they moved in so they can review the report, pictures and the video so they can bring the property back to the way they received it.
That is how Empire Industries prevents security deposit disputes.