Main Line (888) 866-6727
Property Management (713) 987-3948

Agent FAQ

What is the cost of the application? +

The cost of the application is $60 for any lease or occupant applicant that is 18 years of age or older.

What do you check when you process the application? +
We outsource to a third party company Acutrac and they run credit, criminal and eviction check. They also verify employment, income and rental history.
When do you process applications? +
Applications are processed only when we receive a FULL application packet. A FULL application packet consists of the following:

Application is filled out online and PAID for:
  • All adults 18 and older fill out the application
  • Proof of income: 2 months or 8 weeks of paystubs
  • Copy of driver’s license is received
  • Upload a picture of you with your pet, if applicable
Once a full packet is received, applications are processed MONDAY – FRIDAY 8:00 am to 5:00 pm.

Applications are not processed over the weekends or on holidays.
What are your qualifications?: +
  • Must make three times the amount of rent
  • No evictions
  • If there is a broken lease in the last five years, must have re-established rental history
  • Criminal records and convictions may be grounds for denial
  • Credit is on a case by case basis. The higher the rent the more weighted the debt to income ratio becomes. BAD credit or NO credit is acceptable.
  • Bankruptcy MUST be dismissed or discharged
  • Must submit two months of current pay stubs, if self-employed must have last year tax return.
  • Must submit a copy of driver’s license
  • Must submit a copy of social security card
  • Pets are a case by case basis. No dangerous breeds
  • Anyone who is 18 or older MUST submit an application
  • The total number of occupancy must not exceed two persons per bedroom
My client filled out the application online, where do I send pay stubs, copy of driver’s license and social security card? +
You can email them to or you can fax them to 1.888.866.6727.
How long does it take to process an application? +
Applications take between 24 – 72 hours to process. We run credit, criminal and eviction history, we verify employment and income and we verify rental history. Getting in touch with previous landlords and employers can take a couple of days.
If my client gets denied do they get their money back? +
No. If your clients are denied because they do not qualify they do not get their money back.
How do I know if my client has been approved? +
Someone from our staff will contact you within 72 hours and let you know if you have been approved or denied.
How many applications do you run? +
Empire Industries Property Management operates on a first come first serve basis when running applications. Only completed, PAID for applications will be run.
How long will you hold a property? +
Empire will hold a property up to 30 days in most cases. However, this is a case-by-case basis as each of our owners has different guidelines on how long they are willing to hold a property.
Do you take pets? If so, are there any additional costs? +


For a video on our Pet Policy please click here

Pet policies vary from one homeowner to another. Some owners do not permit pets, while others restrict type and/or size of pets. No more than two pets per household are permitted without specific owners’ approval.

Property Insurance Companies do not allow certain particular Breeds, either purebred or mixed. Therefore, dogs fully or partially of the following breeds will be rejected:

Akita, American Bulldog, Bullmastiff, Mastiff, Chow, Doberman, German shepherd, Husky. Presa Canario, Pit Bull, Siberian Husky, Staffordshire Terrier, "Wolf Dog", Bull Terrier, Pit Bull Terrier, Rottweiler and any combination of these.

Tenants will be evicted for misrepresenting any of the above type of dog, as well as for being in possession of any poisonous, dangerous, endangered species or otherwise illegal pet. Our pet policies are strictly enforced, and any breach will be grounds for termination of your lease agreement at tenant's expense.

  • There is a $250 non-refundable pet acceptance fee for each pet
  • There is NO pet deposit
  • There is NO pet rent
  • There is NO pet application
  • There is a $89 pet inspection fee in the 9th month of the lease
  • Special consideration is given to “Service Animals” that assist a tenant with special medical needs
(please provide proper documentation).

We require with your application a picture of each pet with you as the owner, that will be on the property

Please have pet selfie photos ready to upload when applying.

We may require you to bring the dog(s) to our office for approval.

  • No Aquariums larger than 10 Gallons allowed.
  • No ferrets, reptiles or rodents of any kind are permitted as pets.
  • All birds must be confined in cages and not allowed to reside outside their cage.
My client filled out an application but you already accepted an applicant. Does my client get their money back? +

Yes. If we do not run an application we reimburse the money. It will take approximately 7 – 10 business days for a check to be cut.

I have a copy of my client’s credit report, can you use this one? +
No. We obtain a new credit report for each applicant.
How do I show one of your listings? +
All of our showings are scheduled through the Centralized Showing Service (CSS). Their phone number is 713.977.7469.
What happens once my client is approved? +
Once your client is approved, the Empire team will create a lease package and send it through Docusign to you and your client.

Your client has 24 hours to sign the lease. If the lease is not signed within 24 hours, Empire will run another applicant. Your applicant will not be reimbursed their application fee.

Your client has 48 hours to get the security deposit to our office. If the security deposit is not in our office within 48 hours, Empire will run another applicant. Your applicant will not be reimbursed their application fee.
Who do I make the check for the security deposit and first month rent out to? +
Two checks need to be written due to accounting purposes. Both checks are written to Empire Industries LLC.
My client is moving in the middle of the month, why do they have to pay the first full month rent? +
Your client will pay the first month rent when they come in to pick up the keys and go over the lease with Empire. Your client will pay a pro-rated rent the second month.

The client pays the full month rent up front so that the agents can get paid.
I have not received my commission yet, who do I call? +
E-mail the We will review to make sure the paperwork went to our broker. We process all commissions after seven (7) days. If you need more information please contact Empire Industries LLC at 281-407-0099.
Do I need to come to the office with my client when they pick up their keys? +
No. But you are more than welcome to come to the office when they pick up their keys.
My clients want some work completed to the house prior to moving in, what is Empire’s process? +
Since we create the lease, it will be important that you email any maintenance that your clients require. Our team will go to the owner for approval. If approved, our team will write the maintenance items in the lease. Empire will do their best to get all issues resolved prior to move in.
My Client was accepted and paid the security deposit, now they want to back out, what happens? +
If your client signed a lease agreement and paid the security deposit their security deposit will be forfeited to the owner. Please have your clients make sure they are going to move forward before signing the lease agreement.

Make a General Inquiry About Our Services +

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Empire Industries Property Management
Real Estate Broker
5225 Katy Fwy #202
Houston, TX 77007

Phone: (888) 866-6727
Fax: (713) 678-0080

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